Payment Policy – Effective Date: January 4, 2025

At ConaProFrost, we want to ensure that your shopping experience is secure, seamless, and easy. This Payment Policy outlines the payment methods we accept, the payment process, and how we handle payments to guarantee a smooth transaction every time you shop with us.

1. Accepted Payment Methods

We accept several convenient and secure payment methods for your purchases. These include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For customers who prefer PayPal’s secure payment system, this option is available at checkout.
  • Apple Pay: If you use Apple Pay, you can securely complete your purchase with just a few clicks.
  • Google Pay: Google Pay is also supported for Android users who wish to pay directly from their mobile devices.
  • Shop Pay: This service allows you to save your payment and shipping details for faster checkouts.

We ensure that all payment methods offered are secure and encrypted, so you can shop confidently at ConaProFrost.

2. Payment Security

Your privacy and security are our top priorities. When you make a purchase, we use SSL encryption technology to ensure that your personal and payment details are secure. We never store your sensitive information and work with trusted payment gateways to guarantee a safe transaction process.

For your protection, ConaProFrost does not share your payment details with any third parties, and we adhere to the strictest data protection standards.

3. Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email from us. This email will include:

  • A summary of your purchase (including product details and price).
  • Your order number.
  • Estimated shipping and delivery dates.

Please keep this confirmation email for your records. If you do not receive the confirmation within a few hours, please check your spam folder or contact our customer service team for assistance.

4. Sales Tax

Sales tax will be applied to orders shipped to addresses within the state of Kentucky (KY), where ConaProFrost is based. The applicable sales tax rate will be calculated based on your shipping address and applied to your total order amount during checkout. Orders shipped outside of Kentucky will not be subject to sales tax.

5. Currency

All transactions on ConaProFrost are processed in U.S. Dollars (USD). If you are using a foreign credit card or payment method, your bank or payment provider may apply a currency conversion fee. Please check with your financial institution for more details.

6. Payment Authorization

When you place an order, we authorize the payment method to confirm that funds are available. However, your credit or debit card will not be charged until the order has been processed and shipped. If any payment issues arise, we will reach out to you for resolution.

7. Failed Payments

In the event of a payment failure, we will notify you immediately via email. You may be asked to update your payment details, or you can select an alternative payment method to complete your purchase. Please double-check your payment information, including billing address, and ensure that your payment method has sufficient funds.

8. Cancellations and Refunds

If you wish to cancel your order after it has been placed, please contact us as soon as possible. If the order has not yet been processed for shipment, we will cancel it and issue a refund to your original payment method. However, once the order has been shipped, we cannot cancel it, and you will need to initiate a return.

Refunds will be issued after we receive and inspect the returned item. If your return meets our conditions, we will process the refund to the original payment method. Shipping charges are non-refundable unless the return is due to an error on our part.

9. Payment Plan Options (Coming Soon)

We are working on offering flexible payment installment options for qualifying purchases. Stay tuned for updates as we introduce this feature to make your shopping experience even more convenient.

10. Customer Support

If you have any questions regarding your payment or need assistance, our friendly customer service team is available to help. Contact us using the details below, and we will ensure any issues are resolved promptly.

Customer Service Contact Information:

Thank you for choosing ConaProFrost for your wristwatch needs! We strive to offer the most secure and efficient shopping experience possible.