Shipping Policy – Effective Date: January 4, 2025

Welcome to ConaProFrost! We are dedicated to providing you with the best online shopping experience and ensuring your wristwatch purchases are delivered to you quickly and safely. Please review our shipping policy to understand how we handle your orders and shipments.

1. Order Processing Time

At ConaProFrost, we process all orders within 1-3 business days of receiving them. This means that once your order is placed and payment is confirmed, our team will prepare it for shipment within this timeframe. Orders placed on weekends or holidays may take an additional 1-2 days to process.

Please note that processing times may vary depending on product availability. If there is any delay or issue with your order, we will notify you promptly.

2. Shipping Methods and Carriers

We partner with trusted carriers like UPS, FedEx, and USPS to deliver your wristwatch purchases. At checkout, you will be presented with various shipping options based on your location, such as:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Guaranteed delivery within 1-2 business days.

Please keep in mind that shipping times are estimates and may vary based on unforeseen circumstances, such as weather delays or carrier-specific issues.

3. Shipping Costs

Shipping charges are calculated based on the weight of your order, your shipping destination, and the selected shipping method. At checkout, you will see the exact shipping cost before completing your purchase. We are happy to offer free standard shipping on orders over $100 within the United States.

4. Domestic Shipping

ConaProFrost ships to all locations within the United States, including Alaska and Hawaii. Delivery times will depend on your chosen shipping method and your location. For deliveries to P.O. Boxes or APO/FPO addresses, please contact our customer service at (606) 561-3517 or info@conaprofrost.com for further assistance.

5. International Shipping

At this time, we do not offer international shipping. However, we are actively working to expand our reach to customers outside the United States. If you are interested in receiving updates regarding international shipping, please contact us, and we will notify you when this option becomes available.

6. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package. You can follow the status of your shipment directly through the carrier’s website. If you have any issues with your tracking information or delivery, please contact us immediately.

7. Address Accuracy

It is important to ensure that the shipping address you provide is correct and complete. We are not responsible for delays or issues that occur due to incorrect or incomplete address details. Double-check your shipping address before finalizing your order to ensure timely delivery.

8. Lost or Damaged Shipments

In the rare case that your order is lost or arrives damaged, please contact us as soon as possible at (606) 561-3517 or via email at info@conaprofrost.com. We will investigate the issue and work with the carrier to resolve the problem. If your wristwatch is damaged, kindly provide photographic evidence of the damage, along with your order details, and we will arrange for a replacement or refund.

9. Shipping Restrictions

Some products may have shipping restrictions based on size, weight, or the carrier’s guidelines. If your order contains such items, we will notify you and suggest alternative solutions if necessary. Rest assured, we will always do our best to find the most efficient and secure way to ship your order.

10. Order Modifications and Cancellations

Once an order has been processed and shipped, we are unable to make modifications or cancellations. If you need to make a change to your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request before the order is shipped.

11. Customer Service

We are here to assist you with any shipping-related questions or concerns. Our customer support team is available to help with tracking, lost or damaged items, and more. Please reach out using the contact details below for any assistance you may need.

Customer Service Contact Information:

We appreciate your trust in ConaProFrost, and we are committed to delivering your wristwatches to you in a timely and professional manner.